Frequently Asked Questions

GoPinPro FAQ

We get lots of questions about PinFolios and GoPinPro — here are the most common ones!

About PinFolio® & GoPinPro

Q: What is a PinFolio?
A PinFolio is the first patented storage and display solution for pin collectors. It’s a binder-style case with Stick’N’Go® pages that hold pins securely without needing pin backs.

Q: Who is GoPinPro?
GoPinPro was founded by three siblings who wanted a better way to store and trade pins. Their flagship product, the PinFolio, has since become a must-have accessory for pin collectors worldwide.

Q: Why was the PinFolio created?
The founders struggled with pins falling off lanyards and being damaged in traditional storage. They designed PinFolio to be secure, portable, and display-friendly — and went on to patent their innovation.

Q: Do PinFolios work with Disney pins (or other brands)?
Yes! PinFolios are designed for all types of pins: Disney, enamel, sports, convention, trading pins, and more.

Q: Are GoPinPro Pins Authentic Disney Pins?

Yes! GoPinPro pins are officially licensed Disney pins, produced exclusively for GoPinPro under license, and are made to be traded within Disney Parks, Resorts, and Disney Springs.

PinFolio Products

Q: What PinFolio lines are available?
We offer a variety of products, including:

Classic & Classic Show
Mini Show
Show XS & Show XL
Maxx & Maxx Show
PinFolio GO
Pro, Pro Window & Elite
Backpack, Sling, Sling XL, Roll & Pro Show XL
PinPal & Sip’N’Show

Q: Do PinFolios include boards or pages?
Yes — all PinFolios come ready to use with Stick’N’Go® pages. Some styles, like the Sling Bag, can hold more pages if you want to expand later.

Q: Are PinFolios expandable?
Yes. The Pro Show XL and Elite models are expandable, so your PinFolio grows with your collection.

Q: Do they come in different sizes?
Yes. The Sip’N’Show and PinPal are the smallest, while the Pro Show XL holds the most (about 1,300 pins).

Q: Are straps included?
Many models, including the Classic Show, Pro and Elite, include adjustable carrying straps.

Q: Do PinFolios include pins?
No. PinFolios are sold empty so you can use them with your own collection.

Q: Can I customize my PinFolio?
Currently, custom covers aren’t offered, but we do carry a wide variety of colors and designs.

Q: Are PinFolios good for trading and displaying?
Yes! PinFolios are designed to make trading easy and displaying fun — whether you’re at an event or at home.

Q: How do I clean my PinFolio?
Spot clean with a damp cloth and mild soap. Do not machine wash or dry.

Buying PinFolios

Q: Where can I buy PinFolio products?

Online at GoPinPro.com and Amazon
In person at Pin HQ by GoPinPro:
12788 West Colonial Drive
Winter Garden, FL 34787
Occasionally at trade shows & conventions (follow us on Instagram/Facebook @GoPinPro for updates).

Q: Do PinFolio products come with a warranty?
Yes. All PinFolio products include a 90-day warranty against defects.

Q: Do you offer wholesale?
Yes! Retailers can contact us directly for wholesale opportunities by emailing info@gopinpro.com

Q: Do you ship internationally?
Yes, to select countries. Shipping costs and times vary. See our Shipping Policy for details.

Orders, Shipping & Billing

Q: How long does processing take?
Orders are processed in 1–2 business days, and most ship the same or next day.

Q: Can I cancel an order?
We do not allow cancellations because most orders are processed through our shipping system the same day. To initiate the return of an unopened, unused product, reach out to info@gopinpro.com.

Q: Do you offer free shipping?
Yes — free domestic shipping on orders of $175+.

Q: How can I track my order?
Tracking is included on most shipments, though updates may take up to 48 hours.

Q: What if my order is delayed, lost, or marked “Delivered”?

Carrier delays are outside our control.
Orders with Navidium Shipping Protection are covered for loss, theft or damage. File a claim within 15 days of delivery through Navidium or by contacting our customer service team.
Orders without Navidium protection are not insured. Once they leave our facility, lost, stolen or “Delivered” but missing packages are the buyer’s responsibility.

Q: What payment methods do you accept?
Visa, MasterCard, American Express, Apple Pay, and PayPal. All payments are processed securely via SSL.

Q: Will I be charged sales tax?
Sales tax is applied where required by law and calculated at checkout.

Returns & Exchanges

Q: What is your return policy?
We accept returns of PinFolio products within 30 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.

Defective or damaged items: we cover return shipping.
Other returns: buyer is responsible for return shipping.

Each pin is hand crafted and may include minor imperfections. Bent or damaged backer cards are not considered a defect. No refunds will be issued for pins with minor imperfections.

Q: Are there items that cannot be returned?
Yes. Gift cards, pins, B-grade items and sale items are final sale. Approved returns are subject to a 15% restocking fee, and original shipping charges are non-refundable. See our Refund Policy for details.

Q: How do I start a return or exchange?
Email info@gopinpro.com with your order details. Ship returns to:

GoPinPro
12788 West Colonial Dr
Winter Garden, FL 34787, USA

Q: How long until I get my refund?
Refunds are issued after inspection and usually post to your original payment method within a few business days.

Q: Do you accept exchanges?
Exchanges are only available for defective/damaged items.