We get lots of questions about PinFolios and GoPinPro — here are the most common ones!
About PinFolio® & GoPinPro
Q: What is a PinFolio? A PinFolio is the first patented storage and display solution for pin collectors. It’s a binder-style case with Stick’N’Go® pages that hold pins securely without needing pin backs.
Q: Who is GoPinPro? GoPinPro was founded by three siblings who wanted a better way to store and trade pins. Their flagship product, the PinFolio, has since become a must-have accessory for pin collectors worldwide.
Q: Why was the PinFolio created? The founders struggled with pins falling off lanyards and being damaged in traditional storage. They designed PinFolio to be secure, portable, and display-friendly — and went on to patent their innovation.
Q: Do PinFolios work with Disney pins (or other brands)? Yes! PinFolios are designed for all types of pins: Disney, enamel, sports, convention, trading pins, and more.
PinFolio Products
Q: What PinFolio lines are available? We offer a variety of products, including:
Classic
Maxx & Maxx Show
Backpack & Pro Show XL (expandable)
Hipster
Mini Show
PinFolio GO
ELITE & Pro PinFolio
Q: Do PinFolios include boards or pages? Yes — all PinFolios come ready to use with Stick’N’Go® pages. Some styles, like the Sling Bag, can hold more pages if you want to expand later.
Q: Are PinFolios expandable? Yes. The ProShow and Pro ELITE models are expandable, so your PinFolio grows with your collection.
Q: Do they come in different sizes? Yes. The Mini Show is the smallest, while the Pro ELITE is the largest.
Q: Are straps included? Many models (Pro, ProShow, Hipster, Pro ELITE) include adjustable carrying straps.
Q: Do PinFolios include pins? No. PinFolios are sold empty so you can use them with your own collection.
Q: Can I customize my PinFolio? Currently, custom covers aren’t offered, but we do carry a wide variety of colors and designs.
Q: Are PinFolios good for trading and displaying? Yes! PinFolios are designed to make trading easy and displaying fun — whether you’re at an event or at home.
Q: How do I clean my PinFolio? Spot clean with a damp cloth and mild soap. Do not machine wash or dry.
In person at Pin HQ by GoPinPro: 12788 West Colonial Drive Winter Garden, FL 34787
Occasionally at trade shows & conventions (follow us on Instagram/Facebook @GoPinPro for updates).
Q: Do PinFolio products come with a warranty? Yes. All PinFolio products include a 90-day warranty against defects.
Q: Do you offer wholesale? Yes! Retailers can contact us directly for wholesale opportunities.
Q: Do you ship internationally? Yes, to select countries. Shipping costs and times vary. See our Shipping Policy for details.
Orders, Shipping & Billing
Q: How long does processing take? Orders are processed in 1–2 business days, and most ship the same or next business day.
Q: Do you offer free shipping? Yes — free domestic shipping on orders of $150+.
Q: How can I track my order? Tracking is included on most shipments, though updates may take up to 48 hours.
Q: What if my order is delayed, lost, or marked “Delivered”?
Carrier delays are outside our control.
If shipped via Priority Mail, insurance is included. The buyer must file claims with the carrier for lost/damaged packages.
If a package is marked “Delivered” but not received, you’ll need to file a claim with the carrier. GoPinPro cannot issue refunds for items marked delivered.
Q: What payment methods do you accept? Visa, MasterCard, American Express, Apple Pay, and PayPal. All payments are processed securely via SSL.
Q: Will I be charged sales tax? Sales tax is applied where required by law and calculated at checkout.
Returns & Exchanges
Q: What is your return policy? We accept returns for any reason within 30 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.
Defective or damaged items: we cover return shipping.
Other returns: buyer is responsible for return shipping.
Q: Are there items that cannot be returned? Yes — gift cards, downloadable products, used items, and certain personal care items.
Q: How do I start a return or exchange? Email info@gopinpro.com with your order details. Ship returns to:
GoPinPro 12788 West Colonial Dr Winter Garden, FL 34787, USA
Q: How long until I get my refund? Refunds are issued after inspection and usually post to your original payment method within a few business days.
Q: Do you accept exchanges? Exchanges are only available for defective/damaged items.
Contact Us
📧 Email:info@gopinpro.com We respond within 48 business hours (Mon–Fri).
📍 Visit Us: Pin HQ by GoPinPro 12788 West Colonial Drive Winter Garden, FL 34787
I love the stick and go boards. They are lightweight and pins stay in place once they are on the boards. Unlike other boards where you have to place pins on a grid, these allow you to put pins in any configuration. This allows you to get more pins on each board.
