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Shipping Policy


We offer FREE domestic shipping on orders of $150 or more. 

Processing of order takes 1-2 business days.

Your ordered item is normally shipped same or next business day. 

Tracking is included on most items. Tracking can take up to 48 hours to update.

We ship via various carriers. Shipping times vary. 

Shipping delays can occur from carriers. We are not responsible for late or delayed shipments.

Shipping insurance is included on items sent Priority Mail. If your item is lost, damaged or not delivered, please contact the shipping company about opening a case. We will provide any assistance needed, however, the responsibility of contacting the delivery company, initiating an insurance claim and all associated follow-up is the responsibility of the buyer.

For items marked as "Delivered": If your package shows as DELIVERED by the carrier, it is your responsibility to contact the carrier and initiate a lost/stolen item(s) claim. We do NOT give refunds for items marked as delivered nor do we initiate or bear responsibility for claims with the carrier.

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You: ${message}
`; fetch("https://pinny-chatbot-bc02cd1c9b90.herokuapp.com/search", { method: "POST", headers: { "Content-Type": "application/json" }, body: JSON.stringify({ query: message }) }) .then(response => response.json()) .then(data => { messages.innerHTML += `
Pinny: ${data.reply}
`; messages.scrollTop = messages.scrollHeight; }) .catch(error => { console.error("Fetch error:", error); messages.innerHTML += `
Pinny: Oops! Something went wrong. Try again later.
`; }); input.value = ""; }; });